Frequently Asked Questions (FAQ)

Last Updated: February 14, 2026

1. Where is DASTA Mattress Furniture Appliances located?
We are based in Orlando, Florida, USA, and serve customers across the United States through our online store.

2. Do you ship across the United States?
Yes. We currently ship within the United States only. International shipping is not available at this time.

3. Is shipping free?
Yes. We offer free shipping on all orders within the United States.

4. How long does shipping take?

  • Processing: 0–3 business day

  • Delivery (US only): 3–7 business days
    Delivery times may vary due to carrier delays or weather conditions.

5. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number.

6. What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. Payments are processed securely via PCI-compliant gateways.

7. Is my payment information secure?
Yes. Payments are processed using SSL encryption. We do not store your credit card details.

8. Can I cancel my order?
Orders can be canceled before they are processed or shipped. Please contact us as soon as possible at support@dastafurniture.com. Once an order has shipped, it cannot be canceled.

9. What is your return policy?
Returns are accepted within 30 days of delivery for unused items in original packaging.
Damaged or defective items must be reported within 7 days of delivery.

10. How do I return an item?
Please contact our support team first to receive return approval and the return address. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

11. How long does it take to receive a refund?
Refunds are processed within 7 business days after we receive and inspect the returned item. Bank processing may take additional time.

12. What should I do if my item arrives damaged or defective?
Contact us within 7 days of delivery and provide photos of the item and packaging to support@dastafurniture.com.

13. What if I entered the wrong shipping address?
If your order has not shipped, we may be able to update the address. Once shipped, address changes may not be possible.

14. Do you store my personal information?
We only collect information necessary to process orders. Your data is handled according to our Privacy Policy and is not sold or rented.

15. Hohttp://Tel:+1 (407) 757-2050w can I contact customer support?
Phone:+1 (407) 757-2050
Email: support@dastafurniture.com
Business Hours: Monday–Friday, 10:00 AM – 7:00 PM (EST)