Frequently Asked Questions (FAQ)

1. Where is DASTA MATTRESS FURNITURE APPLIANCES located?

We are located in Orlando, Florida, USA, and we proudly serve customers across the United States through our online store.

2. Do you ship across the United States?

Yes. We currently ship within the United States only. At this time, international shipping is not available.

3. Is shipping free?

Yes. We offer Free Shipping on all orders within the United States. There are no hidden shipping charges at checkout.

4. How long does shipping take?

  • Order Processing Time: 0–1 business day

  • Transit Time: 2–7 business days

  • Total Delivery Time: 2–8 business days

Delivery times may vary due to carrier delays or weather conditions.

5. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package with the carrier.

6. What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

  • Apple Pay

All payments are processed securely through PCI-compliant payment gateways.

7. Is my payment information secure?

Yes. Your payment information is fully protected. We use SSL encryption, and we do not store any credit card or financial information on our servers.

8. Can I cancel my order?

Yes, you may cancel your order within 30 minutes of placing it by emailing us at support@dastafurniture.com.
Once an order has been shipped, it cannot be canceled.

9. What is your return policy?

We accept returns within 30 days of delivery if:

  • The item is unused and in original condition

  • Original packaging, accessories, and manuals are included

  • Proof of purchase is provided

There is no restocking fee for eligible returns.

10. How do I return an item?

All returns are handled by mail only. A prepaid return shipping label is included with your package.
If you lost the return label, please contact our support team for assistance.

11. How long does it take to receive a refund?

Once we receive and inspect your returned item, refunds are processed within 7 business days and issued to the original payment method.

12. What should I do if my item arrives damaged or defective?

If your order arrives damaged:

  • Take clear photos of the item and packaging

  • Contact us within 7 days of delivery

  • Email the photos and your order number to support@dastafurniture.com

Claims submitted after 7 days or without photo proof may not be eligible.

13. What if I entered the wrong shipping address?

If your order has not yet shipped, contact us immediately and we may be able to update the address.
If the order has already shipped, we cannot guarantee address changes.

14. Do you store my personal information?

We only collect information necessary to process orders and improve your experience. Your data is handled according to our Privacy Policy and is never sold or rented.

15. How can I contact customer support?

You can reach us using the details below:

Business Name: DASTA MATTRESS FURNITURE APPLIANCES
Phone: +1 (407) 757-2050
Email: support@dastafurniture.com
Business Hours: Monday to Friday, 10:00 AM – 7:00 PM (EST)