Return & Refund Policy

At DASTA MATTRESS FURNITURE APPLIANCES, we aim to provide a clear and transparent return process for eligible purchases. Please review the policy below carefully before requesting a return or refund.

1. Return Eligibility (30-Day Policy)

Customers may request a return within 30 days of delivery for eligible items.

To qualify for a return, items must meet the following conditions:

  • The item must be unused and unassembled
  • The item must be returned in its original condition and packaging
  • Proof of purchase or order confirmation is required

Items showing signs of use, damage, assembly, alteration, or improper handling may not qualify for a refund.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Clearance or final sale items
  • Customized, personalized, or made-to-order products
  • Items damaged due to misuse, improper handling, or normal wear after delivery
  • Products returned without prior return authorization

3. Return Request Process

Before returning any item, customers must contact our support team to request return authorization.

Once the request is reviewed and approved, return instructions will be provided.

Returns sent without prior authorization may not be accepted or processed.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
  • Original shipping charges are non-refundable unless required by applicable law
  • We recommend using a trackable shipping service for all returns

DASTA MATTRESS FURNITURE APPLIANCES is not responsible for returned packages lost in transit.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us review the issue, customers may be asked to provide:

  • Order number
  • Description of the issue
  • Photos of the item and packaging, when applicable

We will review the situation and work to provide an appropriate resolution.

6. Refund Processing

Once a returned item is received and inspected, customers will be notified regarding refund approval or rejection.

Approved refunds are issued to the original payment method used during checkout.

Refund processing times may vary depending on your bank, credit card provider, or payment service.

7. Exchanges

We do not currently offer direct product exchanges.

Customers wishing to purchase a different item may return the eligible original item and place a separate new order.

8. Order Cancellations

Orders may only be canceled before they enter processing or shipment stages.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

9. Contact Information

For questions regarding returns, refunds, or cancellations, please contact us:

DASTA MATTRESS FURNITURE APPLIANCES
4550 S Semoran Blvd, Orlando, FL 32822, United States

Email: support@dastafurniture.com
Phone: +1 (407) 757-2050

Customer Support Hours

Monday – Friday: 10:00 AM – 7:00 PM (EST)
Saturday – Sunday: Closed

We aim to respond to inquiries within 24–48 business hours.